Terms & Conditions

We are grateful for the pleasure of serving you and meeting your needs. We provide friendly customer support to our customers via whatsapp messaging and email support and try to respond our customer’s enquiries instantly within business hours. Please do not hestitate to contact us if you have any problem :)

General Policy

1. Products are selling in ready stock and pre-order. Normally you able to receive your parcel within 2-4 working days for ready stock or 10-14 working days for pre-order item.

2. Most of products are real photo provided to minimize the differences between product and photo, it may occur 5-10% differences between product and photo.

3. Order will only reserve for max 2 days without any deposit paid. You may pay at least half of order amount as deposit and this deposit will not refund if the order exceed 14 days without paying the balance.

Payment Policy

1. To pay, you may transfer the amount to us by Bank Transfer, Cash Deposit or Cash On Delivery (COD).

2. After Payment, buyer may inform us via Whatsapp / Email by listing the Order Number attached with your receipt.

3. If you have overpaid us, we will automatically refund the balance to you inside your parcel. 

Delivery Policy

1. We will start our parcel packing at 10.00am on weekdays except public holiday. 

2. We may delay your order delivery without prior notice due to technical or resource allocation problems. For urgent orders, please make note in your order form so we can do our best to carry out a special arrangement for you.

3. If your ordered item is out of stock, we will contact you before sending out the parcel, you may request either change other product or refund.

4. CHIC STYLE LINGERIE reserves the rights to decide the cheapest and most effective courier company based on your location and weight of your goods. Please make a remark in your order form if any delivery companies will not reach your location.

5. We only using courier service (J&T & DHL), you will likely receive your parcel within 2-4 working days.

6. After sending out your parcel, we will inform you of the tracking number by your contact email.

If you are not receiving your parcel after 3 days, please contact the courier company directly. If you have given us an invalid address or contact number, causing the parcel to be returned to us, we will not pay for the shipping charges for resending the parcel. Buyers will have to pay us the additional shipping to resend the parcel.